BrokenAIOpenAI
OpenAI
- Founded
- 2015
- HQ
- San Francisco, CA
AI research and deployment company behind ChatGPT and the GPT family of models. Originally a non-profit; restructured into a capped-profit company in 2019. Mission framed as building AGI that benefits all of humanity.
Products
ChatGPT · GPT models · Sora · DALL·E · Codex · Whisper · OpenAI API
Reliability — last 60d
Composite score
71.7/100
uptime · freq · sev · mttr
Uptime
98.03%
severity- and component-weighted
Incidents
56
top type: elevated errors
Median MTTR
1h 44m
bad day: 19h 58m
What's breaking (last 60d)
Components ranked by incident count. Click a row for the incident list. Down-time is attributed proportionally for multi-component incidents.
| Component | Incidents | Down (attr.) | Median MTTR | Last |
|---|---|---|---|---|
Unspecified | 20 | 143h 59m | 2h 6m | 4d ago |
Conversations | 11 | 16h 3m | 1h 44m | 33d ago |
Codex Web | 7 | 56h 1m | 1h 44m | 40d ago |
01JMXBNJXG1S2D9V65P1ZZTD94 | 7 | 24h 58m | 1h 44m | 37d ago |
Responses | 6 | 3h 40m | 46m | 2d ago |
Login | 6 | 1h 59m | 37m | 9d ago |
01JSYVYQSWMJ9QG35XHP08BHA7 | 5 | 216h 18m | 2h 22m | 38d ago |
01JMXBNJXG1YMQPPCPCQX3MPA2 | 5 | 33h 21m | 2h 50m | 39d ago |
Sora | 5 | 3h 56m | 1h 10m | 23d ago |
Connectors/Apps | 4 | 5h 21m | 2h 17m | 45d ago |
Compliance API | 4 | 48m | 1h 22m | 43d ago |
Login | 4 | 29m | 37m | 38d ago |
Video generation | 3 | 2h 10m | 1h | 31d ago |
01JQ7EKW990MSPSWVXC7VPV2ZJ | 3 | 23m | 1h 44m | 45d ago |
Agent | 3 | 23m | 1h 44m | 45d ago |
ChatGPT Atlas | 3 | 23m | 1h 44m | 45d ago |
Voice mode | 3 | 23m | 1h 44m | 45d ago |
01JMXBNJXGKKP51D4DEJ2HZJ8Q | 3 | 23m | 1h 44m | 45d ago |
01JSFK5QX36ZRW0TW0ZV0ZYFXQ | 3 | 23m | 1h 44m | 45d ago |
01JMXBRMFE6N2NNT7DG6XZQ6PW | 2 | 4m | 43m | 45d ago |
01JMXBRMFESJCBGJR10PDD3WCQ | 2 | 4m | 43m | 45d ago |
01JMXBRMFEV0AJ0VVS68N9CD6R | 2 | 4m | 43m | 45d ago |
Images | 2 | 4m | 43m | 45d ago |
Batch | 2 | 4m | 43m | 45d ago |
Audio | 2 | 4m | 43m | 45d ago |
Fine-tuning | 2 | 4m | 43m | 45d ago |
01JMXBRMFEQW613TFE89F45035 | 2 | 4m | 43m | 45d ago |
Moderations | 2 | 4m | 43m | 45d ago |
FedRAMP | 1 | 22m | 22m | 3d ago |
Feed | 1 | 2m | 1h | 45d ago |
Video viewing | 1 | 2m | 1h | 45d ago |
Image Generation | 1 | 2m | 1h | 45d ago |
Type of failure
Categorised from the public incident headlines (outage / latency / auth / etc.). Click a category to drill in.
When it breaks
Incident starts by weekday × hour, UTC. Hover a cell for incident detail.
S
4
M
7
T
13
W
9
T
11
F
7
S
1
0006121823
Hour of day · UTC
OpenAI — incidents by day (last 60d)
MinorMajorCritical
Total 52 incidents
2d incident-free streak
Worst incidents
Ranked by severity-weighted duration (impact × wall-clock).
- #1Deep Research requests are erroring for LATAM usersminor49d agoduration: 213h 33mtype: Otheraffects 1 component
- #2Codex unresponsiveminor40d agoduration: 49h 8mtype: Otheraffects 1 component
- #3Elevated 401 errors for API endpointsminor6d agoduration: 36h 1mtype: Elevated errors
- #4Increased errors on ChatGPT File Uploadsminor
Score breakdown
Uptime50%
80.4
Frequency20%
73.3
Severity20%
34.6
MTTR10%
99.1
SLA compliance
How often does this provider clear their stated availability target?
OpenAI Business Terms · 99.90% · source ↗
Met SLA in 2 of 13 weeks (15%)✗ last 60d98.04%-1.86%
Incident history
showing 4 of 80 · 4 of 49 days
Thu, Apr 162026-04-161 incident
Wed, Apr 152026-04-151 incident
Tue, Apr 142026-04-141 incident
Sun, Apr 122026-04-121 incident