BrokenAIOpenAI
OpenAI
- Founded
- 2015
- HQ
- San Francisco, CA
AI research and deployment company behind ChatGPT and the GPT family of models. Originally a non-profit; restructured into a capped-profit company in 2019. Mission framed as building AGI that benefits all of humanity.
Products
ChatGPT · GPT models · Sora · DALL·E · Codex · Whisper · OpenAI API
Reliability — last 90d
Composite score
74.2/100
uptime · freq · sev · mttr
Uptime
98.59%
severity- and component-weighted
Incidents
80
top type: elevated errors
Median MTTR
1h 56m
bad day: 19h 58m
What's breaking (last 90d)
Components ranked by incident count. Click a row for the incident list. Down-time is attributed proportionally for multi-component incidents.
| Component | Incidents | Down (attr.) | Median MTTR | Last |
|---|---|---|---|---|
Unspecified | 21 | 146h 36m | 2h 15m | 4d ago |
Conversations | 21 | 47h 41m | 1h 44m | 33d ago |
Codex Web | 15 | 63h 28m | 1h 44m | 40d ago |
01JMXBNJXG1S2D9V65P1ZZTD94 | 14 | 60h 21m | 2h 20m | 37d ago |
01JSYVYQSWMJ9QG35XHP08BHA7 | 9 | 216h 57m | 2h 22m | 38d ago |
01JMXBNJXG1YMQPPCPCQX3MPA2 | 9 | 33h 60m | 2h 40m | 39d ago |
01JQ7EKW990MSPSWVXC7VPV2ZJ | 9 | 2h 41m | 1h 44m | 45d ago |
Connectors/Apps | 8 | 5h 60m | 2h 12m | 45d ago |
01JMXBNJXGKKP51D4DEJ2HZJ8Q | 8 | 1h 26m | 1h 43m | 45d ago |
01JSFK5QX36ZRW0TW0ZV0ZYFXQ | 8 | 3h 9m | 1h 55m | 45d ago |
Compliance API | 8 | 1h 27m | 1h 43m | 43d ago |
Agent | 7 | 1h 2m | 1h 44m | 45d ago |
ChatGPT Atlas | 7 | 1h 2m | 1h 44m | 45d ago |
Voice mode | 7 | 1h 2m | 1h 44m | 45d ago |
Responses | 6 | 3h 40m | 46m | 2d ago |
Login | 6 | 1h 59m | 37m | 9d ago |
Sora | 5 | 3h 56m | 1h 10m | 23d ago |
Login | 5 | 36m | 43m | 38d ago |
Images | 4 | 1h 43m | 52m | 45d ago |
Video generation | 3 | 2h 10m | 1h | 31d ago |
01JMXBRMFEV0AJ0VVS68N9CD6R | 3 | 3h 17m | 1h | 45d ago |
Fine-tuning | 3 | 2h 40m | 1h | 45d ago |
Image Generation | 2 | 17m | 52m | 45d ago |
01JMXBRMFE6N2NNT7DG6XZQ6PW | 2 | 4m | 43m | 45d ago |
01JMXBRMFESJCBGJR10PDD3WCQ | 2 | 4m | 43m | 45d ago |
Batch | 2 | 4m | 43m | 45d ago |
Audio | 2 | 4m | 43m | 45d ago |
01JMXBRMFEQW613TFE89F45035 | 2 | 4m | 43m | 45d ago |
Moderations | 2 | 4m | 43m | 45d ago |
FedRAMP | 1 | 22m | 22m | 3d ago |
Feed | 1 | 2m | 1h | 45d ago |
Video viewing | 1 | 2m | 1h | 45d ago |
Type of failure
Categorised from the public incident headlines (outage / latency / auth / etc.). Click a category to drill in.
When it breaks
Incident starts by weekday × hour, UTC. Hover a cell for incident detail.
S
4
M
11
T
19
W
15
T
14
F
9
S
3
0006121823
Hour of day · UTC
OpenAI — incidents by day (last 90d)
MinorMajorCritical
Total 75 incidents
Worst incidents
Ranked by severity-weighted duration (impact × wall-clock).
- #1Deep Research requests are erroring for LATAM usersminor49d agoduration: 213h 33mtype: Otheraffects 1 component
- #2Some ChatGPT users may be experiencing issues with their subscription renewalsmajor78d agoduration: 29h 2mtype: Degradedaffects 1 component
- #3Codex unresponsiveminor40d agoduration: 49h 8mtype: Otheraffects 1 component
- #4Elevated 401 errors for API endpointsminor
Score breakdown
Uptime50%
86.0
Frequency20%
72.6
Severity20%
34.2
MTTR10%
99.0
SLA compliance
How often does this provider clear their stated availability target?
OpenAI Business Terms · 99.90% · source ↗
Met SLA in 2 of 13 weeks (15%)✗ last 90d98.60%-1.30%
Incident history
showing 4 of 80 · 4 of 49 days
Thu, Apr 162026-04-161 incident
Wed, Apr 152026-04-151 incident
Tue, Apr 142026-04-141 incident
Sun, Apr 122026-04-121 incident